How can I contact Grip's support team?
Email us anytime at support@gripinvest.in. Our team typically responds within 24 business hours. For faster resolution, include your registered email address and a brief description of the issue.
Is there a phone number I can call?
Currently, Grip's primary support channel is email at support@gripinvest.in. For account-specific issues, email ensures a secure, documented resolution process.
What should I include in my support email?
For the fastest resolution: your registered email/mobile number, a clear description of the issue, the deal name or investment ISIN (if relevant), and any screenshots that help explain the problem.
How long does Grip take to resolve a support request?
Most queries are resolved within 24–48 business hours. Complex issues (like KYC verification or transaction disputes) may take longer — our team will keep you updated on the status.
I made a payment but my investment isn't showing. What should I do?
Don't worry — payments and settlements may take up to 1 working day to reflect. If your investment still hasn't appeared after 24 hours, email support@gripinvest.in with your payment details (UTR number, amount, date) and we'll investigate immediately.
My KYC is stuck or showing an error. How do I fix it?
KYC issues are usually caused by document mismatches, blurry images, or OTP failures. Try completing the step again from the app. If the issue persists, email support@gripinvest.in and our team will guide you through manual verification.
I haven't received my payout on the expected date. What should I do?
Payouts are typically processed by issuers on the scheduled date. If you haven't received a payout within 2 business days of the expected date, email support@gripinvest.in with the investment name and payout date — we'll follow up with the issuer on your behalf.
How do I raise a grievance if I'm not satisfied with the resolution?
If your issue isn't resolved to your satisfaction, you can escalate it. As a SEBI-registered entity, Grip follows SEBI's investor grievance redressal framework. You may also raise a complaint on SEBI SCORES (scores.gov.in) if needed.
Where can I find my account statements and tax documents?
Go to Portfolio > Statements in the Grip app to download your transaction history, investment summaries, and TDS certificates (Form 16A).
How do I update my bank account or personal details?
You can update your details from the Profile section in the app. For changes that require verification (e.g., bank account updates), email support@gripinvest.in and our team will guide you securely.
I want to close my Grip account. What is the process?
To request account closure, email support@gripinvest.in with the subject line "Account Closure Request." Please note that all active investments must be matured or exited before an account can be closed.
I received a suspicious message/email claiming to be from Grip. What should I do?
Grip will never ask for your password, OTP, or bank credentials via email, WhatsApp, or phone. If you receive a suspicious message, do not respond or share any details. Report it immediately to support@gripinvest.in so we can investigate.
