Enabling Camera during KYC on Grip Invest

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How To Enable Camera During In-Person Verification (IPV)?

Grip Invest

Published on

Oct 18, 2023

Last Updated on

May 19, 2026

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In This Blog

Key Takeaways

Camera access is mandatory during the in-person verification (IPV) step of the KYC process on Grip Invest. Without it, an error will occur.
For Google Chrome, camera access can be enabled via the site information (lock symbol) or through Privacy and Security settings in Chrome's menu.
On iOS, go to Privacy settings, locate the app under Camera settings, and enable camera access for the app used during IPV.
For Android, adjust camera settings through Site Settings to ensure it is set to ‘Ask First,’ with variations based on the device.
Use Google Chrome for the best IPV experience, and clear cache/cookies if issues persist. Contact support for further assistance.

It is mandatory that access to the camera is allowed during the in-person verification(IPV) step while completing the KYC process on Grip Invest. If the access to the camera is not allowed, you will get an error as shown below:

Steps to Allow Camera Access

Please follow the below steps to provide Camera Access:

For Google Chrome

Option 1
Go to URL - Click on View site information (lock symbol) > Camera > Allow > Reload page.

Option 2
You can follow the below steps to allow access to Camera in Google Chrome:

Go to Settings on Chrome
Select ‘Privacy and Security’ and then ‘Site Setting’
Select website www.gripinvest.in
Ensure that Camera access is ‘Allow’

For iOS

If you are using iOS, then you will need to give the camera permission to access the app that you are using for IPV and follow the steps below:

Go to Settings and click on Privacy settings
Open the camera settings and look for the app that you are using for IPV
Allow camera access permission to the app

For Android

In case you are using an Android device, you can follow the below steps:

Click on Settings
Go to Site Settings
Ensure that the Camera is set to ‘Ask First’

Please note that this may vary depending on the device you are using.

Note:

We would recommend you use Google Chrome for the IPV process.
After allowing these permissions, if you are still facing issues, then try completing the process after clearing your browser's cache and cookies.

Should you have any queries, please reach out to us at invest@gripinvest.in or contact your RM for immediate assistance.

What are common causes if the camera still doesn’t activate despite permissions being correct?

Possible causes include browser or app cache not being cleared, outdated browser/app versions, conflicting browser extensions such as ad blockers, device privacy settings blocking the camera globally, or antivirus/firewall restrictions. Poor internet connectivity or insufficient lighting may also interfere with liveness verification.

How do different browsers and OS versions impact the liveness-verification camera setup?

Some browsers may restrict camera access differently. Older versions of Safari or Chrome may not support required APIs, while certain mobile OS versions may require users to select “allow access always” instead of “during use.” Updating the browser or app and explicitly granting permissions is recommended.

What should a user do if their mobile device camera is blocked by corporate-device policy?

Users should switch to a personal device not restricted by corporate security policies or contact their IT department to temporarily enable camera access. Corporate-managed devices may block camera APIs required for KYC liveness verification.

Are there security or privacy implications when giving camera access during KYC?

Yes. Users should ensure they are using the official secure website or app before granting camera access. Check for HTTPS security, trusted certificates, official domains, and review the privacy policy to understand how facial or video data will be stored and used.

What steps should international users (outside India) take if the local camera permission rules differ?

International users should verify their regional device permission settings, ensure compatibility with supported browsers/apps, and confirm that the KYC provider supports their country. Some users may also need to comply with additional local telecom or data regulations.

How can users test their device setup before starting the actual KYC liveness process?

Users can test their camera using the device camera app or an online webcam testing page. They should also verify permissions in the same browser/app intended for KYC and use any demo or “check your device” feature provided by the platform before starting the actual verification process.

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Disclaimer - Investments in debt securities are subject to risks. Read all the offer-related documents carefully. The investor is requested to take into consideration all the risk factors before the commencement of trading. This communication is prepared by Grip Broking Private Limited (bearing SEBI Registration No. INZ000312836 and NSE ID 90319) and/or its affiliate/ group company(ies) (together referred to as “Grip Invest”) and the contents of this disclaimer are applicable to this document and any and all written or oral communication(s) made by Grip Invest or its directors, employees, associates, representatives and agents. This communication does not constitute advice relating to investing or otherwise dealing in securities and is not an offer or solicitation for the purchase or sale of any securities. Grip Invest does not guarantee or assure any return on investments and accepts no liability for the consequences of any actions taken based on the information provided. For more details, please visit https://www.gripinvest.in/.
Registered Address - 106, II F, New Asiatic Building, H Block, Connaught Place, New Delhi 110001.

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How To Enable Camera During In-Person Verification (IPV)?

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Grip Invest is a SEBI-regulated platform for high-yield, fixed income investments like Corporate Bonds, SDIs and Fixed Deposits. Our mission is to enable all Indians to invest in regulated, curated, diversified opportunities offered at Grip Invest.

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NSE Member Code: 90319 | Registered Office: Flat No. 106, II Floor, New Asiatic Building, H Block, Connaught Place, New Delhi-110001 Compliance Officer: Ms. Jyotsna, Contact No.: 93555 90389, email Id: complianceofficer@gripinvest.in

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Grip Broking Private Limited (U67120DL2023PTC410290), Member of NSE- SEBI Registration No.: INZ000312836, DP Reg. No.: IN-DP-809-2025, NSDL DP ID: IN304877, NSE Member Code: 90319
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Fixed returns do not constitute guaranteed or assured returns. Investments in corporate debt securities, municipal debt securities/securitised debt instruments, mutual funds are subject to credit risks, market risks and default risks including delay and/or default in payment. Read all the offer related documents carefully. Past performance of the schemes is neither an indicator nor a guarantee of future performance.

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i. Prevent Unauthorised transactions in your account --> Update your mobile numbers/email IDs with your Stock Brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Prevent Unauthorized Transactions in your demat account Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day.

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iii. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP etc.), you need not undergo the same process again when you approach another intermediary.

iv. Investor awareness on fraudsters that are collecting data of customers who are already into trading on Exchanges and sending them bulk messages on the pretext of providing investment tips and luring them to invest with them in their bogus firms by promising huge profits.

v. Advisory for investors - Clients/investors to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc.

Fixed Deposits are not exchange traded products and Grip is merely a distributor of Fixed Deposits.

Attention Investors:
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2. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from the depository on your email id and/or mobile number to create a pledge.
3. Check your securities/bonds in the consolidated account statement issued by NSDL/CDSL every month. .......... Issued in the interest of Investors
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